Terms and conditions

This is a translation for convenience. If it differs from the Bulgarian version, the Bulgarian version applies.

01Who we are

Curtain for Cause is an independent theatre initiative with a charitable purpose, which puts on plays and sells tickets for them through this website. The organiser’s details: Curtain for Cause Association, UIC 000000000, address Sofia, email valtop88@icloud.com.

02What you are buying

A ticket entitles one person to attend the specific play on the stated date, at the stated time and venue, in the stated seat in the hall (row, seat and zone). The ticket is valid for one entry.

03Prices and payment

All prices are final, in euros and include taxes. Payment is made by bank card through Stripe’s secure payment page — we do not see or store your card details. While you are paying, the seats you have chosen are held for you alone for a limited time; if the payment is not completed in time, they become available again. The order is concluded at the moment the payment is confirmed.

Immediately after confirmation you can download your tickets as a PDF, and we also send them to you by email. If you do not receive the email, check your spam folder — from “My tickets” you can download them or have them sent to you again.

04Entering the hall

• At the entrance you show the QR code on your ticket — on your phone or printed out.
• The first scan of each code is valid. If the same ticket is scanned again, entry is refused.
• The doors open 45 minutes before the start. Once the performance has begun, latecomers are admitted only if this does not disturb the performance.
• Keep your ticket safe — like cash, it is good for whoever holds it. Do not post the QR code publicly.

05Withdrawal, refunds and changes

Under Bulgarian consumer protection law, tickets for events on a fixed date are excluded from the 14-day right of withdrawal. For this reason, a ticket that has been bought cannot be returned at the buyer’s wish. If you cannot come, you can give your ticket to someone else.

If the play is cancelled by us, our team will refund the full amount to you by the same payment method within 14 days. If it is rescheduled, you can keep your ticket for the new date or ask for your money back within the same period.

06Donations

A donation to the cause is voluntary — you add it to your order if you wish, or make it separately on the “Donate” page. Donations are not refunded, except when the play is cancelled and you ask for this.

07House rules and liability

• We reserve the right to refuse or withdraw admission in the event of behaviour that disturbs the performance or other audience members, and in the event of an attempt to enter with an invalid ticket.
• Filming during the performance is not allowed.
• We are not responsible for tickets bought from third parties or on platforms other than this website.
• Reselling tickets for profit is prohibited and makes the ticket invalid.

08Changes to these terms

We may change these terms for the future. Your order is governed by the version in force at the time of purchase. The current version is always published on this page.

09Governing law and disputes

Bulgarian law applies. Disputes are settled by the competent court in Sofia. As a consumer, you have the right to lodge a complaint with the Commission for Consumer Protection and to use a conciliation committee for alternative dispute resolution.

10Contact

Questions about these terms: valtop88@icloud.com. We reply to every enquiry about an order or a ticket.