How do I get my tickets?
Right after payment you can download them from the confirmation page, and we also email them to you — all in one PDF. Show the QR code at the door, on your phone or printed.
I didn't get the email with my tickets. What should I do?
Check your spam folder. If it isn't there either, open “My tickets”, enter your order number and email, and we'll send them again — or simply download them there.
Can I return or exchange a ticket?
Tickets for events on a fixed date are exempt from the 14-day right of withdrawal, so we don't refund them on request. If you can't come, you can give your ticket to someone else — at the door we only check the QR code. If we cancel the production, the team will refund the full amount to the card you paid with within 14 days.
When do the doors open?
45 minutes before the start. We recommend arriving at least 15 minutes early — after the third bell we don't let latecomers into the hall.
Where does the money from my ticket go?
100% of the ticket proceeds, after the production's costs are covered, go to the cause.